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Help Center
FAQS
Is there free Wi-Fi available at the airport?
Yes, Noi Bai International Airport offers free Wi-Fi throughout both terminals. Connect to the "NOI BAI AIRPORT FREE WIFI" network and follow the instructions to access the internet.
What transportation options are available from the airport to Hanoi city center?
There are several transportation options available:
- Airport Bus: Routes 86, 87, and 90 connect the airport to various locations in Hanoi.
- Taxi: Available 24/7 outside the arrival halls of both terminals.
- Ride-sharing services: Grab is available in Vietnam.
- Private car services: Can be pre-booked online.
The journey to Hanoi city center takes approximately 30-45 minutes depending on traffic conditions.
- Airport Bus: Routes 86, 87, and 90 connect the airport to various locations in Hanoi.
- Taxi: Available 24/7 outside the arrival halls of both terminals.
- Ride-sharing services: Grab is available in Vietnam.
- Private car services: Can be pre-booked online.
The journey to Hanoi city center takes approximately 30-45 minutes depending on traffic conditions.
What are the dining options available at the airport?
Noi Bai International Airport offers a wide range of dining options including local Vietnamese cuisine, international fast food chains, coffee shops, and convenience stores. Options are available in both the pre-security and post-security areas of both terminals.
Are there luggage storage facilities at the airport?
Yes, luggage storage services are available in both Terminal 1 and Terminal 2. The service is located on the first floor of each terminal and operates 24 hours a day. Fees vary depending on the size and weight of your luggage and the duration of storage.
How early should I arrive at the airport before my flight?
For domestic flights, we recommend arriving at least 2 hours before your scheduled departure time. For international flights, please arrive at least 3 hours before departure to allow sufficient time for check-in, security screening, and immigration procedures.
Is there a currency exchange service at the airport?
Yes, currency exchange services are available at multiple locations throughout both terminals, including the arrival halls and departure areas. Major foreign currencies are accepted. ATMs are also available 24/7 throughout the airport.
What identification documents do I need for domestic and international flights?
For domestic flights, you need a valid government-issued photo ID such as a national ID card or driver's license. For international flights, you must have a valid passport with at least 6 months validity beyond your return date, and any required visas for your destination.
Are there prayer/meditation rooms at the airport?
Yes, Noi Bai International Airport has designated quiet rooms and prayer facilities available for passengers. Please ask airport staff or check the airport map for exact locations.
What do I do if I have lost or found an item at the airport?
If you have lost an item, please report it immediately to the Lost & Found office located in the arrivals hall of each terminal. If you have found an item, please hand it in to the nearest airport staff member or the Lost & Found office. You can also contact us via the airport hotline: 1900.636.535.
Are there medical facilities available at the airport?
Yes, there is a medical clinic located in both Terminal 1 and Terminal 2. The clinic provides basic medical services 24 hours a day. In case of emergencies, please contact airport staff immediately or call the emergency hotline.
How can I find out if my flight is delayed or cancelled?
You can check real-time flight status on the airport's website, on the flight information display screens throughout the terminal, or by contacting your airline directly. You can also download the iNIA app for real-time flight updates.