A suitcase containing VND 500 million in cash, accidentally left unattended in the public area of Domestic Terminal T1, was discovered by an aviation security officer at Noi Bai International Airport and returned to its rightful owner with all its contents intact on December 16, 2022.

At approximately 11:00 AM on December 16, 2022, while patrolling and monitoring the traffic lanes outside Domestic Terminal T1, Mr. Trinh Quoc Thang, an officer from the Car Park Security Team under the Noi Bai Aviation Security Center, discovered an unattended suitcase in a busy public area.

Mr. Thang immediately reported the discovery to the team supervisor, who notified the Mobile Security Team and the airport's CCTV surveillance unit.

Following the established procedures for handling unattended baggage, Mobile Security Team officers used explosives detection equipment to conduct an initial safety inspection.

The suitcase was then screened using an X-ray security system before being transferred to the Mobile Security Team's office, where officers prepared an official report and carried out a visual inspection of its contents.

Upon inspection, the officers discovered that the suitcase contained 1,000 banknotes in denominations of VND 500,000, totaling VND 500 million.

Meanwhile, after reviewing the airport's surveillance footage, the CCTV monitoring team identified a male passenger who had accidentally left the suitcase behind before boarding a vehicle and departing from the terminal.

More than an hour later, the passenger managed to contact the Noi Bai Mobile Security Team to inquire about his missing belongings.

At approximately 12:40 PM, Mr. Trinh Quoc Thang, in coordination with the Mobile Security Team, completed the handover procedures and returned the suitcase to the passenger with all its contents intact.

The passenger expressed his heartfelt gratitude and appreciation for the prompt and professional assistance provided by the airport's aviation security personnel.

During the first 11 months of 2022, Noi Bai International Airport recovered and returned lost or forgotten belongings to nearly 2,500 passengers.

To provide effective assistance to passengers searching for missing belongings, the airport operates a 24/7 Lost and Found Office located in Hall E of Domestic Terminal T1.

All recovered items are systematically recorded, assigned identification codes and published daily on the airport's lost property website at http://bags.noibaiairport.vn/, allowing passengers to search for their belongings more easily.

Passengers seeking assistance can contact the Lost and Found Office through the following channels:

• Email: taisanboquen@gmail.com

• Lost property website: http://bags.noibaiairport.vn/

Staff members are available to assist with initial inquiries and guide passengers through the necessary procedures for recovering their belongings.

Finding and returning passengers' lost property is part of the daily responsibilities of Noi Bai Aviation Security personnel and employees across the airport.

Although such actions may seem small and ordinary, dedicated employees like Mr. Trinh Quoc Thang find genuine meaning in their work through the opportunity to assist passengers in need.

These acts of honesty, professionalism and kindness leave lasting positive impressions on travelers, further strengthening Noi Bai International Airport's reputation as a welcoming aviation gateway to Hanoi and an ambassador for the people and hospitality of Vietnam.